Inbound Customer Experience Agent – 6‑Month Contract

About the role

The Inbound Customer Experience Agent will be the first point of contact for Hungry Lion customers across phone, email and live chat. You will deliver accurate information, timely assistance and a positive experience while representing the brand’s commitment to service excellence.

Key responsibilities

• Answer inbound telephone calls within the average handling time and manage live chat inquiries.
• Provide product details, specials, store locations and trading hours.
• Identify and route Head Office versus store calls accurately.
• De‑escalate dissatisfied customers, offering patient assistance and support.
• Record all complaints in the Freshdesk CRM system.
• Work a rotational shift schedule, including weekends and public holidays, between 08:00 and 20:00.

Required profile

• Grade 12 qualification.
• 6 months to 1 year experience in a call‑centre or similar environment.
• Reliable personal transport to attend the Kraaifontein warehouse or Stellenbosch head office.
• Willingness to work flexible hours, including weekends and public holidays.
• Excellent verbal communication in English and at least one other official language.

Required skills

• Proficiency with the Freshdesk CRM platform.

What we offer

• Six‑month contract with the possibility of extension.
• On‑site work in a modern office environment.
• Opportunities to develop customer‑service expertise in a fast‑paced setting.