This job is no longer available
This job expired on 22/09/2026. It no longer accepts applications.
Inbound Call Centre Agent
Truworths · Le Cap
Job description
About the role
Join Truworths' Customer Services department as an Inbound Call Centre Agent, supporting our Multimedia and Ecommerce teams. You will interact with customers across multiple digital channels, helping to maintain the high‑level service that defines our fashion brand.
Key responsibilities
- Respond to inbound customer inquiries via phone, social media, web‑chat and email.
- Provide accurate information about products, orders and services.
- Escalate complex issues to the appropriate internal teams.
- Maintain up‑to‑date records of customer interactions in the company system.
- Contribute to continuous improvement of service processes.
Required profile
- Strong passion for retail and fashion.
- Commitment to delivering a high standard of customer service.
- Excellent communication skills in English.
- Ability to work in a fast‑paced, dynamic environment.
Required skills
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Truworths
Le Cap