Inbound Call Center Agent – Claremont

About the role

Join WNS Global Services as an Inbound Call Center Agent in Claremont, South Africa. You will be the first point of contact for customers, helping them with enquiries and ensuring a high‑quality experience that supports the company’s profitability and reputation.

Key responsibilities

• Investigate, resolve and process a high volume of customer enquiries following clear guidelines.
• Identify customer needs and deliver consistent, first‑class service.
• Promote the client’s products, enhancing customer experience and loyalty.
• Provide accurate product and service information to ensure consistency across the organisation.
• Escalate queries, complaints and operational or regulatory risks to the appropriate team.
• Take actions that increase customer retention and build a credible reputation.
• Operate customer‑related information systems while maintaining accurate and secure records.
• Adhere to company policies, procedures and a culture of treating customers fairly.

Required profile

• Pro‑active problem‑solving and decision‑making abilities.
• Goal‑oriented with high stress tolerance.
• Strong teamwork and ability to adapt quickly in a fast‑paced environment.

Required skills

• Operate customer information systems with accuracy and security.

What we offer

• Clear role definition, coaching, mentoring and a structured career path.
• Culture of outperformance, engagement and celebration.
• Opportunities to contribute to community initiatives through the WNS Cares Foundation.