H.R Application Support - Workforce Software (ADP WFS)

About the role

Sabenza IT & Recruitment is looking for experienced contractors with hands-on Workforce Software (ADP WFS) experience to join its Application Management Support (AMS) team in Johannesburg. The role delivers functional and technical support for a mission-critical workforce software platform within a mature, SLA-driven managed services model, working in a unified AMS capacity pool to resolve incidents, service requests and change requests.

Key responsibilities

• Analyse, troubleshoot and resolve WFS incidents and service requests within agreed SLAs, and support users on scheduling, time tracking and workforce queries
• Support configuration changes, enhancements and small improvements, including impact analysis, effort estimation and testing
• Provide support across scheduling, time and attendance processing, reporting and analytics, configuration and scripting, and system monitoring
• Execute functional and integration testing and support deployment and release activities
• Work with ADP/WFS and internal teams (including SAP AMS) to resolve issues end-to-end
• Contribute to documentation, knowledge transfer, process improvements and automation

Required profile

• Hands-on WFS (ADP) functional and/or technical experience, especially Time & Attendance, custom reports and Job Scheduler
• Solid understanding of workforce scheduling and time management processes
• Strong incident analysis and troubleshooting capability
• Exposure to AMS / ITIL-based delivery models
• Advantageous: experience in complex enterprise workforce management in a managed services environment, familiarity with integrations and release management

Required skills

• Workforce scheduling and time management
• Reporting, scripting or configuration
• Core WFS modules: time tracking, time sheet, absence/leave management, time valuation, work schedule, overtime and premium pay, time off, reporting and workforce analytics

The employer is actively reaching out to suppliers for experienced WFS contractors; interested candidates can contact the recruiter directly.