Hotel Receptionist

About the role

We are looking for a friendly and professional Hotel Receptionist to be the first point of contact for our guests. The role involves welcoming guests, handling check‑in and check‑out procedures, and ensuring a high standard of service throughout their stay.

Key responsibilities

• Greet, assist and direct guests in a courteous manner.
• Provide consistent, high‑quality customer service in person, by phone and via email.
• Process guest check‑ins, check‑outs and payments accurately.
• Manage telephone calls, email inquiries and reservation requests promptly.
• Record and file all correspondence and documentation correctly.
• Guarantee bookings and apply appropriate no‑show or late‑cancellation charges.
• Review and fulfil special guest requests.
• Resolve guest issues efficiently and professionally.
• Collaborate with all hotel departments to exceed guest expectations.

Required profile

• Proven experience managing customer relations face‑to‑face and over the phone.
• Strong spoken and written English communication skills.
• Demonstrated customer service abilities across multiple channels (in‑person, telephone, email).

Required skills

• Familiarity with Opera hotel management software.