Head of Account Management – JHB

About the role

A development house with offices in Johannesburg, building agricultural technologies together with a London-based agri-software start-up, is looking for a Head of Account Management. This is a key commercial leadership role responsible for retaining and expanding the company's top-tier agricultural and logistics accounts, moving the function from reactive service to proactive, data-led strategic partnership.

Key responsibilities

• Design and execute a high-level account management strategy that turns the department into a strategic growth partner for clients.
• Own retention of the largest grower and exporter accounts and drive Net Revenue Retention (NRR).
• Bridge clients' complex logistics needs with the product roadmap so the platform acts as the operating system for their value chain.
• Serve as senior escalation point and strategic advisor to C-suite stakeholders in farming, logistics and agribusiness, travelling to client sites as needed.
• Turn usage data and supply chain metrics into value stories showing ROI during quarterly business reviews.
• Report monthly on client health and SLA values, flagging cross-sell opportunities and churn risks.
• Lead, recruit and mentor the account management team, and give feedback to the Executive and Product teams on market trends and competitors.

Required profile

• Bachelor's degree in business, agriculture, technology or a related field (essential); postgraduate qualification in business, strategic management or customer experience advantageous.
• 5+ years in account management, client success or commercial relationship management, including at least 3 years in a senior leadership role over high-value B2B portfolios.
• Proven track record in AgTech, logistics, freight or fresh produce supply chains, and experience leading clients through ERP/CRM adoption.
• Demonstrated success in contract renewals, price restructuring and SLA negotiations with large agribusinesses.
• Fluent in English and Afrikaans, based in or willing to relocate to Johannesburg (preferable) or Stellenbosch, with frequent travel to farming regions.

Required skills

• In-depth knowledge of agricultural supply chains and familiarity with SaaS platforms, digital transformation in agriculture and B2B customer lifecycle strategies.
• Understanding of data-driven technologies, ERP/CRM systems (HubSpot beneficial) and software implementation.
• Strategic thinking, leadership, commercial acumen and stakeholder management.
• Ability to analyse client data and manage remote, cross-functional teams.