Hardware Technician I

About the role

Hexagon Autonomous Solutions is looking for a Hardware Technician I to provide both on‑site and remote support for mining‑related hardware systems. The role involves deploying new and upgraded equipment at customer mine sites, performing basic troubleshooting, configuring system software, and ensuring smooth hand‑over of projects.

Key responsibilities

• Deploy and upgrade hardware systems at mining sites, following defined change‑management procedures.
• Perform basic troubleshooting, configuration, and installation of operating systems on field equipment and servers.
• Develop and maintain procedures, system reports, and documentation in response to customer requests.
• Define project proposals, create cost estimates, and manage project phases, schedules, and specifications.
• Maintain a project database of deployed systems, configurations, and service agreements.
• Act as an escalation point for technical issues, coordinating with Project Engineers and Project Managers to resolve problems.
• Monitor market trends and recommend new solutions to improve project cycles.

Required profile

• Strong problem‑solving, communication, and organisational abilities.
• Broad high‑level knowledge of mining hardware systems.
• Ability to work independently on site and remotely, collaborating with project teams.
• Attention to safety, quality, and regulatory standards.

Required skills

• System troubleshooting
• Hardware configuration
• Operating system installation
• Change management procedures
• Data backup and basic programming