Guest Relations Officer – 5‑Star Lodge
Staff Solutions · Grahamstown
Job description
About the role
Our client in the hospitality industry is seeking a Guest Relations Officer to join their 5‑star lodge in Grahamstown/Makhanda.
Key responsibilities
- Work with an assistant or Lodge Manager to support daily lodge operations.
- Conduct housekeeping checks according to set standards.
- Supervise restaurant functioning before and during meal times, supporting service staff and ensuring company standards.
- Ensure meal standards are adhered to before meals leave the kitchen.
- Check guests in and out and attend to guest requests during their stay.
- Act on guests' requests for additional services and supplies.
- Liaise with senior lodge management to report anomalies, variances and suggest improvements.
- Assist with stock counts and prepare weekly and monthly reports.
Required profile
- Well‑spoken and presentable English.
- Customer‑focused with a strong eye for detail.
- Driver's licence preferred.
- Good knowledge of Food & Beverage service, housekeeping and front office operations.
Required skills
- Intermediate Excel (MS Office).
- Knowledge of Lightspeed.
- Knowledge of Sage Evolution.
- Knowledge of Protel.
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Staff Solutions
Grahamstown