Guest House Duty Manager

About the role

An exquisite country estate guesthouse in Somerset West is looking for a dedicated and experienced Duty Manager. This is a permanent, in-office role with a 4-day work week from Wednesday to Saturday, with flexibility on start and finish times. The Duty Manager reports directly to the Manager and works closely with her and the owners to deliver exceptional service.

Key responsibilities

• Host the guesthouse: create a warm, welcoming atmosphere and meet guests' needs promptly and professionally.
• Handle check-in and check-out efficiently, giving guests the information and help they need.
• Manage online and telephone reservations, upsell services and promote the guesthouse to potential guests.
• Oversee and coordinate staff activities, including scheduling, and ensure compliance with guesthouse policies and procedures.
• Address guest concerns and requests and strive to exceed their expectations.
• Assist with breakfast service so guests enjoy a pleasant dining experience.

Required profile

• Previous experience in a similar role within the hospitality industry.
• Valid driver's licence, own transportation and residence within close proximity of the guesthouse in Somerset West.
• Strong communication and interpersonal skills, able to work under pressure with a positive attitude.
• Excellent organisational and time management skills.
• A passion for delivering exceptional guest experiences.

Required skills

• Nightsbridge or similar property management systems: highly advantageous (listed as a plus).

What we offer

• Permanent, in-office position with a 4-day week (Wednesday to Saturday) and flexible hours.
• Salary of R10,000 to R12,000 depending on experience.

To apply, send your resume or CV.