Clerk - Reservations

About the role

Protea Hotels by Marriott, the leading hospitality brand in Africa, is looking for a Clerk-Reservations for its hotel in Durban. The position is full-time, non-management and hourly, based at Protea Hotel Durban Edward. The applicant must process reservation requests, changes and cancellations and handle guest enquiries.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs and choose the appropriate room type, then verify availability and rate.
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests.
• Answer questions about property facilities, services and room accommodations.
• Follow sales techniques to maximise revenue and input data in the reservation system, including special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Follow proper escalation procedures for guest concerns and comply with company policies, confidentiality and asset protection requirements.
• Welcome guests according to company standards, anticipate their needs, assist people with disabilities and speak clearly and professionally.
• Develop positive working relationships with colleagues and perform other reasonable duties requested by supervisors.

Required profile

• Minimum education: secondary school.
• No years of experience required.
• Knowledge of restoration, hotel and tourism is listed as a specialisation.