GTW Duty Supervisor – Operations Leadership

About the role

The GTW Duty Supervisor will lead daily operations to ensure efficient, safe and compliant handling of shipments across the network. Reporting to the GTW Duty Manager, you will drive performance, risk management and team engagement while upholding DHL’s global standards.

Key responsibilities

• Ensure full compliance with ISO standards, global SOPs and DHL security protocols.
• Conduct self‑audits, close compliance gaps and manage operational risks.
• Monitor transport schedules, inbound/outbound flows and cut‑off times.
• Oversee sorting, scanning, routing and resolution of missorts or address issues.
• Maintain shipment security, dangerous‑goods handling and documentation accuracy.
• Drive performance through KPIs, scorecards and continuous improvement initiatives.
• Build, motivate and develop a high‑performing team through daily PD sessions and monthly reviews.

Required profile

• Relevant degree or diploma in Logistics, Operations or a related field.
• 3+ years of experience in logistics or operations leadership.
• 2+ years supervising teams in a fast‑paced environment.
• Strong communication, problem‑solving and leadership abilities.
• Valid driver’s licence (code 10).

Required skills

What we offer

• Opportunities for career growth within a global organization.
• A culture that values innovation, inclusion and teamwork.