German-Speaking Customer Service Representative

About the role

We are seeking German‑speaking Customer Service Representatives to join a fast‑paced, high‑performing support team for a leading global fashion brand. The role involves delivering outstanding service via email, phone and chat, handling a wide range of customer queries and helping to create memorable brand experiences.

Key responsibilities

• Provide professional, empathetic support through email, calls and chat.
• Manage customer queries including orders, returns and complaints.
• Proactively engage with customers to resolve issues and enhance their experience.
• Monitor new orders to prevent potential problems and guide customers through the process.
• Ensure accurate data capture, follow‑up and share feedback with internal teams.

Required profile

• Fluent German (B1‑C2) with strong communication skills.
• Achieve daily productivity targets across all channels.
• Adhere to SOPs and maintain high service quality.
• Consistently meet punctuality, attendance and customer satisfaction standards.

What we offer

• Competitive salary up to R30,000 CTC per month (based on experience and language level).
• Medical insurance, trauma support and access to professional learning platforms.
• Daily transport provision.
• Collaborative team culture with clear career‑growth potential.