Front‑line Receptionist for Optometrist Practice

About the role

We are looking for a friendly, professional receptionist to join our optometrist practice in Cape Town Waterfront. The role involves welcoming patients, managing appointments, handling invoicing and claims, and supporting the daily operations of the practice.

Key responsibilities

• Greet patients and visitors, answer phone calls and respond to enquiries.
• Schedule, confirm and manage patient appointments and maintain patient records.
• Process invoices, billing and medical‑aid claims, and verify patient benefits.
• Assist patients in selecting spectacle lenses and frames, explaining options and features.
• Maintain a tidy, organised reception area and handle general administrative duties.

Required profile

• Excellent communication skills with a warm, service‑oriented attitude.
• Reliable, honest, well‑organised and able to work well in a team.
• Fluent in English; additional languages are a plus.
• Willingness to work weekends as required.

Required skills

• Computer literacy and proficiency with general office software.
• Familiarity with the Eminance practice management system (advantageous).
• Experience with invoicing, billing and medical‑aid claim processing (advantageous).