Food & Beverage Service Expert – Cape Town Waterfront

About the role

The Food & Beverage Service Expert delivers memorable dining experiences for guests at the Protea Hotel Cape Town Waterfront. The role combines guest interaction, order handling, and service area upkeep while upholding safety and quality standards.

Key responsibilities

• Greet guests with a smile, acknowledge them by name and ensure a warm welcome.
• Set tables and arrange linens, glassware and cutlery according to event type and service standards.
• Take food and beverage orders, communicate special dietary requirements to the kitchen and deliver orders promptly.
• Handle cash and electronic payments using the MICROS POS system, following audit and security procedures.
• Maintain cleanliness of dining and service areas throughout the shift, practicing clean‑as‑you‑go and proper waste disposal.

Required profile

• High school diploma or equivalent.
• Less than one year of related food‑and‑beverage service experience.
• Strong interpersonal and communication skills, with a customer‑focused attitude.
• Ability to work flexible hours and collaborate with team members.

Required skills

• Proficiency with the MICROS point‑of‑sale system.
• Cash handling and basic accounting procedures.