Floor Supervisor – Retail Store (40h)

About the role

The Floor Supervisor will support the store management team in delivering outstanding leadership and operational excellence within a high‑traffic retail environment. This role focuses on driving customer‑centric performance, motivating staff, and ensuring visual and merchandise standards are met.

Key responsibilities

• Support store management in leading the team and fostering a customer‑focused mindset.
• Allocate time effectively, handle multiple tasks, and prioritize daily operations.
• Manage merchandise presentation and visual standards in line with brand guidelines.
• Drive store performance through key KPIs such as turnover, rewards, new accounts, and visual compliance.
• Ensure customer satisfaction by executing the company’s service strategy.
• Participate in strategic sales planning and manage the sales process.

Required profile

• Matric certificate.
• Minimum 3 years retail experience, including at least 1 year in a store leadership role.
• High flexibility and ability to adapt to diverse customer situations.
• Strong sense of urgency, ability to work independently and take initiative.
• Excellent leadership, interpersonal and communication skills.
• Ability to work a flexible schedule, multitask in a fast‑paced environment, and maintain attention to detail.

Required skills