Floor Supervisor (40 hrs) – Retail

About the role

The Floor Supervisor will work closely with the store management team to lead the shop floor, ensure operational excellence and deliver a customer‑centric experience. This full‑time position (40 hours) is based in the Piketburg store of Jet.

Key responsibilities

• Support store management in providing outstanding leadership to the store team.
• Drive operational excellence through a customer‑centric mindset and adherence to visual merchandising standards.
• Motivate staff, allocate time effectively and manage multiple priorities.
• Oversee merchandise presentation and visual principles.
• Monitor and improve store KPIs such as turnover, rewards, new accounts and visual compliance.
• Ensure customer satisfaction by executing the company’s service strategy.

Required profile

• Matric certificate.
• Minimum 3 years retail experience, including at least 1 year in a store leadership role.
• High flexibility and ability to adapt to diverse customers and situations.
• Strong sense of urgency, ability to work independently and take initiative.
• Outstanding leadership, interpersonal and communication skills.
• Willingness to work a flexible schedule to meet business needs.