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This job expired on 12/08/2026. It no longer accepts applications.
First Line Audit Support Agent (South Africa)
WNS · Le Cap
Job description
About the role
We are looking for a First Line Audit Support Agent to perform daily audits on assigned workflows, ensuring productivity and accuracy targets are met.
Key responsibilities
- Conduct manual audits and validate questionable entries.
- Edit transaction logs and make calls to confirm details.
- Maintain quick, efficient and accurate turnaround times.
- Ensure all actions comply with data protection legislation.
- Create email and text templates for common scenarios.
- Log each transaction to count toward targets.
- Perform additional audits on partners with high volumes of cancelled or falsified end‑of‑month logs.
Required profile
- 6‑12 months experience in BPM, customer service or back‑office operations.
- Strong verbal and written communication skills in English.
- Ability to understand how individual work fits within a team.
- Capability to complete multi‑step assignments.
- Basic computer proficiency.
Required skills
- Basic computer skills
What we offer
- Rotational US‑based shifts with night‑shift allowance.
- Transport provided for shifts starting or ending after 7 PM.
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WNS
Le Cap
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