Field Training Officer

About the role

The Field Training Officer (FTO) is the principal training resource for a data-center campus or metro location. The role covers training, problem resolution, service enhancement and process improvement related to safety and training. It reports directly to the campus security manager, has no direct reports and works closely with site, regional and headquarter leadership. The position is open to candidates based in Johannesburg, South Africa, and follows a hybrid working model.

Key responsibilities

• Serve as the main point of contact for onboarding and sustainment training, and train and certify new security personnel while maintaining training documentation.
• Spend part of the day in the field giving in-person training and track training completion.
• Prioritize safety awareness, champion safety initiatives and ensure site personnel follow policies and standard operating procedures.
• Coordinate with local leadership and the headquarters training team to develop site plans and roll out training.
• Recommend onboarding and training schedules to site and campus security managers, assist with audit compliance and conduct recurring audits.
• Maintain accurate training and safety documentation, provide feedback on competence, compliance and morale, and escalate safety issues.
• Identify security shortfalls, suggest improvements and perform additional tasks assigned by management.

Required profile

• Grade 12 / Matric; PSIRA Grade A.
• 4+ years of experience in the security industry and/or business management, and 2 years of training experience or an equivalent combination.
• Experience in data centres and training development preferred.
• Able to speak, read and write English proficiently, and to work a flexible schedule including evenings, weekends and holidays.
• Able to travel up to 50% of the time, occasionally with limited notice.
• Willing to undergo pre-employment screening, including drug test and background check.

Required skills

• Analytical and problem-solving skills, with strong attention to detail.
• Ability to deliver classroom and field training and to learn security and safety devices and controls.
• Strong oral and written communication and customer service orientation.
• Ability to track schedule assignments and adapt to change.