Executive Voice Customer Service Representative

About the role

The Executive Voice Customer Service Representative will serve as the primary point of contact for providers seeking information on benefit plans, claims, and related topics. This role requires clear verbal communication, accurate data entry, and the ability to verify eligibility and benefits efficiently.

Key responsibilities

• Answer provider inquiries regarding benefit plans, claims, and related subjects.
• Request and gather additional information from providers as needed.
• Perform precise data entry and maintain accurate records.
• Verify eligibility and benefits for providers.
• Draft grammatically correct, compliant written communications.
• Demonstrate effective listening and engage in clear verbal dialogue.

Required profile

• Strong computer navigation abilities.
• Typing speed of at least 30 WPM with 95% accuracy.
• Proficiency with basic Microsoft Office functions (Word, Excel, PowerPoint, Outlook).
• Ability to work collaboratively with internal customers.
• Preference for knowledge of medical terminology and experience in decision‑making under supervision.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook

What we offer

• Opportunity to work for a global data analytics and digital operations leader.
• Exposure to a diverse, multinational environment.
• Potential for career growth within the organization.