Executive Voice Customer Service

About the role

The Executive Voice Customer Service professional will serve as the primary point of contact for providers, answering questions related to benefit plans, claims, and related topics. This role requires clear verbal communication, accurate data entry, and the ability to verify eligibility and benefits efficiently.

Key responsibilities

• Respond to provider inquiries about benefit plans, claims, and related subjects.
• Gather additional information from providers when needed.
• Perform accurate data entry and maintain records.
• Verify eligibility and benefits for providers.
• Create grammatically correct, compliant written communications.
• Demonstrate effective listening and verbal communication skills.

Required profile

• Strong computer navigation abilities.
• Typing speed of at least 30 WPM with 95% accuracy.
• Proficiency with basic Microsoft Office functions.
• Ability to work collaboratively with internal customers.
• Preferred knowledge of medical terminology.
• Capability to make sound decisions under supervision.
• Attention to detail and strong critical‑thinking skills.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook

What we offer

• Opportunity to work for a global data analytics and digital operations leader.
• Inclusive environment aligned with Employment Equity Act targets.