Employee Benefits Fund Clerk

About the role

We are looking for a detail‑oriented Employee Benefits Fund Clerk to join our administration team in Johannesburg. The role focuses on processing withdrawal, resignation, retrenchment and other benefit claims within a pension fund environment, ensuring compliance with fund rules and legislation while delivering excellent service to members and stakeholders.

Key responsibilities

• Process and administer withdrawal, resignation, retrenchment and benefit claims.
• Verify supporting documentation against fund rules and compliance standards.
• Capture and process claims using workflow and mainframe administration systems.
• Calculate benefits payable accurately and apply correct fund rules.
• Respond to member and employer queries via telephone, email and written correspondence.
• Liaise with internal departments and external stakeholders to resolve issues efficiently.
• Prepare and submit statistical and operational reports as required.
• Maintain accurate record‑keeping and file management of all claim documentation.
• Prioritise workload to meet deadlines and SLA requirements, escalating complex cases when necessary.

Required profile

• Grade 12 (Matric) qualification.
• Minimum two years of experience in an administrative environment; experience in pension fund or employee benefits administration is an advantage.
• Strong attendance record and proven reliability.

Required skills

• Intermediate proficiency in Microsoft Excel, Word and Outlook.
• Excellent attention to detail and numerical accuracy.
• Strong organisational and administrative abilities.

What we offer

• Competitive salary ranging from R20 000 to R23 000 per month.
• Opportunity to work within a dynamic HR‑payroll environment.
• Supportive team culture focused on professional growth.