Digital Chat Consultant

About the role

A leading HealthTech platform company is looking for a Digital Chat Consultant on a fixed-term contract of 6 months, based in Gauteng (JHB - North). The purpose of the role is to facilitate client migration through digital chat support by resolving issues, providing solutions and ensuring a seamless transition with professional service.

Key responsibilities

• Assist clients with migration through digital chat support, providing guidance and resolving inquiries.
• Build strong client relationships through continuous consultation and high-value interactions.
• Manage and respond to inquiries via digital chat and messaging platforms.
• Document client interactions, issues and resolutions in the CRM system.
• Troubleshoot and escalate complex issues when necessary for efficient resolution.
• Collaborate with internal teams to ensure a seamless client experience.
• Maintain professionalism and meet performance targets, including response time and customer satisfaction.

Required profile

• National Senior Certificate (Matric); a relevant tertiary qualification is preferred.
• 1+ year of client service or chat support experience in the healthcare and/or IT sectors is a plus but not required.
• 1+ year building trusted business-level relationships with clients.
• 1+ year of administrative experience.
• 1+ year coordinating third parties.
• Proficiency in English, and preferably also in Afrikaans.
• Professional telephone manner.

Required skills

• Proficiency in Excel/Google Sheets is an added advantage.

The advertised monthly pay is R16,000. Applications must be made online; CVs sent by WhatsApp or email are not considered.