Tracker Call Centre Agent

About the role

Hambanathi, in Gauteng, is looking for a Tracker Call Centre Agent. The role covers the service tracking system used by the company's fleet, including monitoring vehicles that stop reporting and handling tracker alerts.

Key responsibilities

• Create and maintain the service tracking system (Fleet Logic, Bidtrack, Smart, Cartrack).
• Monitor the system to spot when vehicles stop reporting and when appointments between customers and the tracking company are missed.
• Create users on Fleet Logic per customer group.
• Stand by all hours to answer tracker alerts (phone calls) and possible hijackings and vehicle theft.
• Provide tracking reports on request and send weekly overspeed reports to Sales Consultants, the National Sales Manager and branch managers.
• Update yard lists daily so vehicles are marked with the correct current customer, in case of an emergency.
• Represent the company well through etiquette, appearance and customer interface, follow all SOPs and standards, and deliver a good customer experience.

Required profile

• Grade 12.
• Minimum 1 year of experience as a Tracker Call Centre Agent.
• Good administrative and computer skills.
• Highly motivated, energetic and determined, with excellent people skills.
• Willing to work extended hours.