Digital Account Manager

About the role

Don Digital, a Google Partner performance marketing agency, is seeking an experienced Digital Account Manager to join its Hillcrest office. You will act as the main liaison for a portfolio of clients, delivering strategic digital solutions that drive measurable growth.

Key responsibilities

• Serve as the primary point of contact for assigned clients, building trusted, long‑term relationships.
• Develop and coordinate digital marketing strategies aligned with client objectives, including content calendars and campaign rollouts.
• Prepare proposals, presentations, and strategic recommendations; conduct client meetings and follow‑up on action items.
• Coordinate designers, developers, SEO and Paid Media specialists to ensure timely, high‑quality project delivery.
• Produce weekly and monthly performance reports, translating data into actionable business insights.
• Identify upsell and cross‑sell opportunities, supporting business development and account growth.
• Maintain accurate client records, manage internal workflows, and support invoicing processes.

Required profile

• Proven experience working in a digital marketing agency.
• Strong client‑facing abilities and comfort in a fast‑paced agency environment.
• Excellent communication, organization, and problem‑solving skills.

Required skills

What we offer

• Opportunity to work with a Google Partner agency on diverse client projects.
• Collaborative, office‑based environment in Hillcrest, KwaZulu‑Natal.
• Exposure to both South African and international markets.