Department Administrator

About the role

The Department Administrator provides comprehensive administrative, financial and operational support to the Customer Services department. The role coordinates office administration, procurement, financial processes, travel, meetings, events and executive support activities, ensuring efficient day‑to‑day operations and high standards of governance.

Key responsibilities

• Financial and ERP Administration: coordinate departmental financial administration, procurement activities, ERP transactions, expenditure tracking and reporting.
• Administrative and Executive Support: manage documentation, correspondence, records, diaries and provide secretarial support to ensure efficient operations.
• Travel and Project Logistics Coordination: arrange local and international travel, accommodation, expense administration and support project logistics.
• Office, Meeting and Event Management: oversee office facilities, resources, meetings, functions and visitor coordination.
• Administrative Governance and Continuous Improvement: maintain documentation, leave administration, process standardisation and drive continuous improvement initiatives.

Required profile

• Minimum Secretarial Diploma or equivalent formal administrative qualification.
• 2–5 years’ experience in an administrative or departmental support environment.
• Experience using Enterprise Resource Planning (ERP) systems.
• Financial administration or bookkeeping experience (advantageous).
• Experience supporting international business activities and travel coordination (advantageous).

Required skills

• Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• ERP administration and procurement processes (QMuzik or SAP preferred).
• Financial administration, purchase requisitions and purchase orders.
• Travel coordination and expense administration.
• Office administration, records management and document control.
• Diary management, meeting coordination and minute taking.
• Report preparation and administrative data analysis.
• Asset register administration and office resource management.