Customer Support Specialist

About the role

Career Start is a career development and training platform established in 2007. The company empowers professionals to reach their career goals through expert job‑seeking tips, upskilling, and interview preparation. We are looking for a world‑class Customer Support Specialist to join our internal operations and help users navigate our platform.

Key responsibilities

• Respond to daily emails and chats using established brand templates to ensure consistent communication.
• Accurately record every user interaction in the internal tracking system to maintain a 100 % response rate.
• Assist users in navigating the career training platform and provide step‑by‑step guidance through the application process.
• Proofread all outgoing messages and documentation to meet professional corporate standards.
• Compile and distribute digital brochures and information packs to interested candidates and clients.
• Collate and share common user feedback with leadership to improve service delivery and training tools.

Required profile

• High‑level written and verbal English skills with a polished and empathetic tone.
• Comfort navigating modern support platforms, Microsoft 365, and digital collaboration tools.
• Proven discipline to manage a support queue independently without constant supervision.
• Experience in a customer‑facing role, preferably within professional or educational services.
• Strong attention to detail for accurate data entry and interaction logging.

What we offer

• Total autonomy in a high‑trust work environment.
• Professional stability with a 19‑year track record of industry leadership.
• Clear internal development paths and growth trajectory.
• Permanent position with established processes allowing independent desk management.
• Flat organisational structure with direct communication lines to decision‑makers.