Customer Support Officer – Cape Town

About the role

The Customer Support Officer will be the first point of contact for callers, handling inquiries and processing claims. This role ensures smooth communication, accurate documentation, and timely updates for customers in Cape Town.

Key responsibilities

• Answer and direct incoming calls within three rings.
• Accurately relay messages and ensure smooth communication.
• Record and process customer claims with proper documentation.
• Investigate claims with internal teams to validate and finalize.
• Communicate claim status updates to customers.
• Maintain up‑to‑date asset registers and conduct periodic audits.
• Manage consignment stock and maintain accurate records.

Required profile

• National Senior Certificate (Matric) is required.
• Minimum 3 years of administrative experience, including customer support and switchboard operations.
• Strong administrative and organisational skills with attention to detail.
• Clear verbal and written communication abilities.
• Excellent interpersonal skills and a customer‑service orientation.
• Ability to problem‑solve and handle inquiries efficiently.

Required skills

• Microsoft Excel
• Microsoft Office