Customer Support Intern

About the role

This is a 12-month customer support internship in Gauteng, South Africa, focused on supporting Sage customers. You will provide efficient, professional service that builds confidence in Sage's products and services, and gain an in-depth understanding of the Sage product portfolio, including accountant-specific software. You will also identify opportunities to recommend additional Sage products or services that can save customers time or money.

Key responsibilities

• Take ownership of customer calls and deliver clear, step-by-step solutions on the first contact.
• Learn about each customer's business and recommend alternative or additional Sage products or services that save time or money, generating leads for the sales team.
• Use effective questioning to understand customer needs and deliver a tailored service that exceeds expectations.
• Participate in daily team huddles to discuss performance, share key messages, address challenges and agree on actions.
• Maintain high service standards and uphold excellent customer service and quality call standards.
• Build a comprehensive understanding of a wide range of Sage products and services over time.
• Support your own and colleagues' development using Sage Learning resources, team managers and coaches.
• Engage with Sage's technology-led culture and its latest tools and initiatives.

Required profile

• Grade 12 matric certificate.
• Degree or national diploma in Accounting or Business Management.
• Unemployed.
• Clear criminal record.
• Excellent telephonic etiquette and good understanding of customers in the accounting, payroll and HR environment.
• Proactive, motivated attitude with a strong desire to learn and grow.
• Excellent verbal and written communication; able to work independently and collaboratively with internal and external customers.

Required skills

• Basic computer skills with Microsoft Office.