Customer Success Specialist – French Speaking

About the role

Meltwater is looking for a French‑speaking Customer Success Specialist to join its Premium Support portfolio. You will work closely with the Program Manager and Sales teams to ensure enterprise clients receive proactive and reactive support, while driving adoption of best practices and innovative solutions.

Key responsibilities

• Manage a portfolio of Enterprise Premium Support clients.
• Handle day‑to‑day reactive requests, delegating to Managed Services, Product Support, or resolving directly.
• Oversee completion of each customer’s scope of work.
• Create “blueprints” for searches and dashboards to meet complex client requirements.
• Monitor support consumption, providing insights to the Customer Success Manager and Program Manager.
• Collaborate with the Program Manager to continuously improve enterprise support offerings.
• Support operational tasks for software and service deliveries.
• Identify workflow inefficiencies or out‑of‑scope requests and help align stakeholders.

Required profile

• Bachelor’s degree or higher in any field.
• At least 1 year of B2B client‑support experience, preferably in SaaS.
• Knowledge of at least one major business domain (e.g., Retail, Financial Services, Media, Tech, Health).
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication in English and French.
• Experience with large‑scale enterprise implementations.
• Ability to influence and collaborate across all organizational levels.

Required skills

• Boolean logic
• Data structuring methodologies

What we offer

• Professional growth through mentorship and inclusive leadership.
• Opportunity to work with experienced colleagues in a supportive environment.
• Dynamic community that celebrates individual contributions.