Customer Success Manager - B2B Outbound Campaigns

About the role

Huzzle is hiring a highly proactive and strategic Customer Success Manager (CSM) to manage and grow a portfolio of B2B clients. This is a client-facing, fully remote role focused on driving campaign performance, optimizing outbound strategies and building long-term partnerships. You will act as the bridge between clients and campaign execution, owning results and ensuring consistent delivery of high-quality leads.

Key responsibilities

• Act as the primary point of contact for 30-40 B2B clients and build long-term relationships based on trust, transparency and performance.
• Lead regular client check-ins to review results, gather feedback and align on strategy.
• Understand each client's business model, ICP and lead generation goals.
• Design and run outbound cold email campaigns, write high-converting copy and segment audiences.
• Monitor deliverability, inboxing and campaign health, minimise bounce rates and avoid spam filters.
• Analyse performance, use A/B testing to optimise campaigns and refresh messaging to prevent fatigue.
• Resolve issues proactively and drive client satisfaction, retention and referrals.

Required profile

• Proven experience in lead generation and outbound sales.
• Hands-on experience with cold email, LinkedIn outreach or cold calling.
• Strong understanding of B2B sales funnels and lead generation strategies.
• Experience managing multiple clients or accounts at once.
• Excellent communication, client management, analytical thinking and problem-solving skills.
• Comfortable in a fast-paced startup environment.

Required skills

• Preferred: Airtable, Smartlead, Instantly, Apollo, Clay.
• Nice to have: background in a B2B lead generation agency, managing high-volume client portfolios, advanced knowledge of email deliverability and outbound infrastructure.

What we offer

• Fully remote work with international teams.
• Career growth within SaaS, MarTech and B2B service companies.
• A peer community of sales professionals and ongoing support from Huzzle before and after placement.
• Tailored compensation matched to client and candidate preferences.