Customer Success & Key Account Manager – Cape Town

About the role

The client is looking for an experienced professional to manage key client relationships, drive business development and ensure smooth handover from sales to project delivery. The role sits within the built‑environment sector, covering joinery, kitchen manufacturing, interior design and construction.

Key responsibilities

• Manage client relationships from enquiry through to project completion.
• Develop new business and maintain contacts with architects, designers, developers and contractors.
• Own the full sales cycle – leads, quotations, tenders, negotiations and conversions.
• Grow and maintain the sales pipeline while meeting revenue and margin targets.
• Coordinate handover of confirmed projects to Production and Operations.
• Monitor project progress, timelines, manufacturing, delivery and installation.
• Proactively manage client expectations and resolve issues.
• Drive repeat business, referrals, upselling and long‑term relationships.
• Maintain accurate CRM records, forecasting and management reporting.

Required profile

• 5–8 years of experience in key account management, sales, business development, customer success or project coordination.
• Background in joinery, kitchen manufacturing, interiors, construction or the broader built environment is highly advantageous.
• Strong commercial, negotiation and relationship‑management abilities.
• Experience handling quotations, tenders and high‑value projects.
• Ability to interpret architectural drawings and technical specifications.
• Valid driver’s licence and willingness to travel.

Required skills

• Microsoft Office proficiency.
• CRM system experience.
• AutoCAD (or similar drafting software).
• IMOS (or comparable industry software).