Customer Success Coordinator - Property Transactions

About the role

A rapidly expanding property investment and management group is looking for a fully remote Customer Success Coordinator to act as its central operational engine. Working Monday to Friday (08:00-16:00 or 09:00-17:00 UK time, with a 1-hour lunch break), you will report directly to senior operational management and take single-point ownership of case progression across active property transactions, from initial instruction through to legal completion, administrative setup and project handover. No prior UK property law knowledge is required; full training is provided.

Key responsibilities

• Manage active cases across property transactions, refinances and portfolio administrative updates, and proactively chase conveyancers, solicitors, lenders and brokers.
• Identify stalling cases early and flag delays to internal leadership the week they start.
• Liaise with UK solicitors, brokers and external partners to request and verify documentation, keeping all documents and photos correctly named.
• Track upcoming financial milestones on portfolio properties and coordinate communication channels for managed properties.
• Handle post-completion onboarding: utilities, council tax and building insurance, and track property development projects.
• Maintain up-to-date records in the CRM, shared drives and project trackers, and deliver weekly case update reports.

Required profile

• 5+ years in a high-volume administration, case management, project coordination or senior operations role.
• Experience supporting UK or international clients remotely is highly advantageous.
• Flawless written and spoken English.
• Quiet, professional home office with reliable high-speed fibre internet, backup power and a modern laptop, headset and webcam.

Required skills

• Comfortable managing high-volume data in CRM platforms, project management systems, Google Workspace and live tracking sheets.
• Tech-agile, structured and detail-focused, using CRMs and trackers rather than memory.

What we offer

• Permanent position with long-term stability and growth.
• Future bonus potential in a performance-linked scheme once trained and established.
• Full training and integration into a supportive centralised team.