Customer Success Associate

About the role

Voltus is looking for a Customer Success Associate to guide new commercial and industrial clients through onboarding and integration of operational flexibility into energy markets. The role is remote and focuses on ensuring client sites become live and start generating revenue within a 100‑day timeframe.

Key responsibilities

• Manage the end‑to‑end onboarding process from contract signing to full operational participation in energy markets.
• Coordinate data collection, registrations, hardware installations, and testing phases.
• Serve as the primary liaison for customers, explaining processes and programme participation.
• Set and manage client expectations regarding demand response programmes and anticipated benefits.
• Drive efficiency to achieve live site activation and value generation within 100 days.

Required profile

• Proven project management experience handling complex initiatives.
• Ability to collaborate across sales, technical, and operations teams.
• Excellent written and verbal communication skills for client and internal interactions.
• Genuine interest in clean energy and demand response programmes.