Customer Services Clerk – Wetton, Cape Town

About the role

Our client is seeking an experienced, customer‑focused Customer Services Clerk to join their team in Wetton, Cape Town. You will manage the full customer ordering process from enquiry through to delivery, ensuring professional and accurate service at all times.

Key responsibilities

• Manage customer orders from initial enquiry to completion.
• Prepare and process customer quotations.
• Handle cash‑on‑delivery (COD) orders and related documentation.
• Coordinate courier services and deliveries.
• Respond to customer enquiries and resolve queries professionally.
• Process back orders and monitor order status.
• Manage goods returns and credit requests.
• Maintain accurate customer and order records.
• Ensure compliance with company policies, procedures, health, safety, housekeeping and quality standards.

Required profile

• Matric (Grade 12) qualification.
• Minimum 5 years’ experience in a similar customer service or internal sales administration role.
• Previous experience in an in‑house customer service environment.
• Strong telephone etiquette and excellent verbal and written communication skills.
• Proactive, solutions‑oriented and able to work under pressure.
• Professional appearance and reliable, organised, detail‑focused work style.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook