Customer Service Representative
TELUS Digital · Métropole du Cap
Job description
About the role
We are looking for an enthusiastic Customer Service Representative who enjoys engaging with customers and turning their experiences into lasting loyalty. In this role you will be the first point of contact, handling inquiries across multiple channels and ensuring each interaction reflects our commitment to quality service.
Key responsibilities
- Communicate with customers via phone, email and chat to address questions and resolve issues.
- Provide accurate information about product features, pricing, and availability.
- Collaborate with internal teams such as sales, logistics and technical support to fulfill customer needs.
- Perform data entry and update records across various platforms to maintain up‑to‑date customer information.
Required profile
- Minimum 6 months of relevant customer service experience.
- Excellent phone etiquette and strong verbal, written, and interpersonal communication skills.
- Ability to multitask, organize workload and prioritize tasks effectively.
Required skills
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Published 1 month ago
Expires 2 weeks from now
51 views · 0 interested
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TELUS Digital
Métropole du Cap
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