Customer Service Representative – Contact Center
EXL · Cape Town
Job description
About the role
Join EXL’s dynamic contact centre in Cape Town as a Customer Service Representative. You will be the first point of contact for policyholders, handling billing transactions, answering inquiries and providing technical support in a fast‑paced environment.
Key responsibilities
- Receive inbound calls from policyholders and process telephone payments and account adjustments.
- Interpret and verify billing transactions accurately.
- Respond to simple and complex billing inquiries.
- Provide technical support on client systems and follow up on outstanding items.
- Deliver positive service experiences in line with performance metrics and quality standards.
- Perform other duties as needed.
Required profile
- Up to 1 year of experience in a customer service environment.
- Post‑high‑school education preferred.
- Excellent telephone etiquette and strong communication skills.
- Patience, positive outlook and ability to work collaboratively.
- Commitment to complete the full training program and operate within a structured environment.
Required skills
- Microsoft Word
- Microsoft Excel
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Published 1 week ago
Expires 6 days from now
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EXL
Cape Town