Customer Service Executive – Motor Insurance

About the role

The Customer Service Executive will handle motor‑insurance enquiries through chat and telephone, ensuring a smooth and efficient experience for policyholders. You will support policy changes, billing queries and provide clear explanations of coverage.

Key responsibilities

• Interact with motor‑insurance customers via chat and telephony to address needs and queries.
• Assist policyholders with policy change requests and ensure a seamless journey.
• Process billing transactions, telephone payments and account adjustments.
• Interpret and verify billing inquiries, providing accurate responses.
• Deliver product knowledge and explain policy principles in plain language.
• Meet assigned targets and adhere to SLA and quality standards.
• Follow up on outstanding items and maintain high service standards.
• Identify self‑development areas and collaborate with team members.
• Maintain attendance schedules and comply with process excellence parameters.

Required profile

• Grade 12 (mandatory) with at least 12 months of customer service experience.
• Strong English communication (spoken and written) and telephone etiquette.
• Ability to work in a contact‑center environment and meet performance metrics.
• Preference given to applicants from historically under‑represented groups in line with the Employment Equity Act.

Required skills

• Computer literacy – MS Office (Word, Excel) and basic navigation of online tools.
• Familiarity with social media platforms for communication.