Customer Service Executive – Call Center

About the role

We are looking for a proactive Executive to join our call centre team in Cape Town. The role involves handling inbound and outbound customer enquiries, primarily for UK clients, and delivering high‑quality service while meeting compliance and performance targets.

Key responsibilities

• Answer and make telephone calls, providing accurate information and resolving customer inquiries.
• Negotiate payment and repayment plans, assessing customers’ financial circumstances.
• Maintain compliance with internal processes, regulatory standards and SLA targets.
• Produce and submit required process reports in a timely manner.
• Adhere to attendance schedules and follow desktop procedures.
• Adapt to shifting inbound or outbound call volumes based on business needs.

Required profile

• Minimum 6 months’ experience in an international call centre.
• At least 6 months’ experience in collections.
• Grade 12 qualification, clear criminal and credit record.
• Proficient written and spoken English.
• Strong active‑listening, empathy and professional communication skills.
• Ability to prioritize customer needs and solve problems analytically.

Required skills

• Basic computer literacy.
• Good typing speed and accurate data entry.