Customer Service Advisor – USA Healthcare
EXL · Cape Town
Job description
About the role
We are looking for a Customer Service Advisor to assist members of a US‑based healthcare client. Based in Cape Town, you will handle inbound queries, provide information and help resolve issues related to healthcare services.
Key responsibilities
- Answer member calls and respond to inquiries in a courteous and professional manner.
- Provide accurate information about healthcare plans, benefits and procedures.
- Log interactions and update member records in the system.
- Escalate complex cases to senior support when necessary.
Required profile
- Minimum six months experience in a call‑centre environment.
- Grade 12 (or equivalent) qualification.
- Strong communication skills and ability to work with diverse members.
Required skills
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Published 1 month ago
Expires 4 days from now
48 views · 0 interested
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EXL
Cape Town
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