This job is no longer available
This job expired on 29/09/2026. It no longer accepts applications.
Customer Service Advisor – USA HealthCare
EXL · Cape Town
Job description
About the role
The Customer Service Advisor will support member queries for a healthcare client. This full‑time position is based in Cape Town and focuses on delivering accurate information and assistance to members. The role is ideal for candidates with call‑centre experience who are comfortable handling a high volume of inquiries.
Key responsibilities
- Handle member queries related to healthcare services.
- Provide clear and accurate information to members.
- Record interactions and maintain up‑to‑date member data.
- Escalate complex or unresolved issues to senior staff.
Required profile
- Grade 12 pass.
- Completion of a 6‑month call‑centre training program.
- Strong verbal communication and listening skills.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in South Africa.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
EXL
Cape Town
Related job offers
-
Multiskilled Servicing Consultant (Fixed-Term Contract)
Old Mutual Cape Town -
Assistant Manager - Operations
WNS Global Services Cape Town -
Call Center Collections Agent – Century City
WNS Global Services Cape Town -
Senior Associate – Customer Service (UK Market)
WNS Global Services Newlands East -
Outbound Team Leader – Call Center
WNS Global Services Centurion