Customer Service Advisor – USA Campaign

About the role

Join Concentrix’s dynamic team as a Customer Service Advisor on an internationally focused USA campaign. Based in our vibrant Cape Town office, you will deliver high‑quality support to customers while working in a fast‑paced, technology‑driven environment.

Key responsibilities

• Own high‑profile, escalated cases from initiation to resolution.
• Manage work orders within defined service‑level agreements.
• Assess health and safety risks and proactively mitigate them.
• Maintain up‑to‑date knowledge of campaign processes and share insights with the team.
• Ensure first‑contact resolution and protect information security.
• Verify and update customer information, offering proactive solutions.

Required profile

• Minimum 12 months of international BPO call‑centre experience.
• Credit clear and Grade 12 qualification.
• Ability to work rotating shifts in a 24‑hour environment.
• Strong verbal and written English communication skills.
• Self‑motivated, responsible and able to work independently.

Required skills

What we offer

• Monthly salary of R7,441.69 plus a guaranteed campaign allowance of R1,000.
• Performance‑based incentive up to R3,000.
• Medical aid for employee and two dependents.
• Pension fund, subsidised transport and group life cover.
• Employee Assistance Programme, financial‑wellbeing sessions and stress‑management workshops.
• Team‑building activities, up‑skill training and an inclusive company culture.