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This job expired on 15/08/2026. It no longer accepts applications.
Customer Service Advisor (US Hours)
amplify5 · Métropole du Cap
Job description
About the role
The Customer Service Advisor is the first point of contact for our customers, handling inquiries via phone, email and chat during US business hours. You will ensure every interaction is professional, efficient and leaves a positive impression.
Key responsibilities
- Provide exceptional support across phone, email and chat channels.
- Address enquiries, complaints and issues promptly, escalating when necessary.
- Maintain high customer satisfaction by following quality guidelines and scripts.
- Meet quarterly KPIs and daily performance targets such as tickets closed per hour, messages sent, CSAT, QA, response and resolution times.
Required profile
- Excellent written and verbal communication skills.
- Minimum GCSE-level education in English and Maths.
- Strong IT proficiency and attention to detail.
- Experience in a call‑centre or retail customer‑facing role.
- Reliability, punctuality and ability to work well in a team.
Required skills
- Google Suite
- Gorgias
- Shopify
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amplify5
Métropole du Cap
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