Customer Service Advisor

About the role

The role involves being the first point of contact for business customers of a leading financial‑technology company. You will support a suite of corporate payment and expense‑management solutions in a fast‑paced, technology‑driven environment.

Key responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Assist customers with corporate payment solutions, accounts payable automation, virtual cards, commercial credit cards, and expense management services.
• Support fleet payment solutions such as fuel cards, EV charging, toll, parking, and vehicle maintenance programs.
• Help customers with international payment services, including cross‑border transactions and multi‑currency accounts.
• Resolve inquiries efficiently while documenting interactions and following established processes.
• Collaborate with internal teams to address complex issues and improve service delivery.

Required profile

• Grade 12 / National Senior Certificate or equivalent.
• Successful completion of a drug screening assessment.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer‑service abilities.
• Basic computer and data‑entry skills with a typing speed of at least 20 wpm.
• Reliable attendance and ability to work independently or in a team.
• Preferably at least one year of contact‑center customer service experience, especially with payment‑related inquiries.

Required skills

• Proficiency in Microsoft Office Suite.
• Basic computer and data‑entry skills.