Customer Service & Administrative Assistant

About the role

Our client, a well‑established engineering and manufacturing company in Cape Town, is looking for a proactive Customer Service & Administrative Assistant. You will be the first point of contact for customers and will support internal sales, administration and business development activities.

Key responsibilities

• Provide professional customer service via telephone, email and face‑to‑face enquiries.
• Process internal sales enquiries, quotations and customer orders accurately and promptly.
• Capture and maintain up‑to‑date customer, sales and product information in company systems.
• Assist with stock control, inventory administration and related documentation.
• Support the sales and administrative team with general office and operational tasks.
• Identify prospective clients and make initial contact to aid new business development.
• Build and maintain positive relationships with customers through reliable service delivery.
• Ensure all administrative tasks are completed accurately within required timeframes.

Required profile

• Previous experience in internal sales, customer service or administrative support.
• Experience in an engineering, manufacturing, technical or industrial environment is advantageous.
• Strong computer literacy with accurate data‑capturing ability.
• Excellent verbal and written communication skills.
• Professional telephone manner and a customer‑focused approach.
• Strong organisational skills with keen attention to detail.
• Ability to prioritise workload and work efficiently in a fast‑paced environment.
• Positive attitude, able to work independently and as part of a team.
• Proactive, dependable and committed to delivering exceptional customer service.

Required skills

What we offer

• Monthly remuneration package.