Customer Liaison Officer - Fish Hoek

About the role

Standard Bank Group is looking for a dedicated, customer-oriented person to join its team in Fish Hoek, Western Cape. You will be the first point of contact for customers, giving them excellent service and making sure their needs are met efficiently and professionally.

Key responsibilities

• Welcome and assist customers as they arrive at the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries accurately
• Allocate customers to the right departments or specialists
• Give basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain integrity and ethical standards in all interactions
• Work with colleagues to keep customer flow smooth and help keep the branch clean and welcoming
• Keep up to date with bank policies, procedures and product offerings

Required profile

• National Certificate (NQF5) or equivalent qualification
• 1-2 years of branch banking experience focused on customer service
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Ability to work in a fast-paced environment
• Fluency in English; other local languages are an advantage

Required skills

• Proficiency in computer systems, including banking software
• Basic knowledge of banking products and services (preferred)
• Following procedures, client servicing, customer reception and channelling, and consumer banking product knowledge