Customer Care Administrator – Automotive Support

About the role

We are looking for a Customer Care Administrator/Agent to join our client’s automotive team in Johannesburg. The role focuses on delivering high‑quality post‑sale support, handling customer feedback, and ensuring smooth vehicle operations.

Key responsibilities

• Conduct follow‑up calls with customers after service, repairs, or vehicle sales.
• Capture and record Customer Satisfaction Index (CSI) scores and Net Promoter Score (NPS) feedback.
• Log and manage customer complaints in the CRM system, escalating critical issues to the CCSA.
• Monitor Vehicle Off Road (VOR) feedback, update regional lists, and distribute meeting notes.
• Maintain accurate filing, process departmental expenses, and support invoice submission.
• Track loaned trucks, ensure timely returns, and report any usage breaches.
• Assist the CCSA and Department Manager with additional duties as required.

Required profile

• Matric qualification.
• Code 8 driver’s licence.
• Experience in transport, automotive, or fleet support.
• Own reliable transport.
• Team player with flexibility to work weekends, night shifts, and public holidays.
• Strong organisational and time‑management abilities.

Required skills

What we offer

• Opportunity to work in a dynamic automotive environment.
• Exposure to customer satisfaction analytics and vehicle operations.
• Potential for career growth within the transport sector.