Customer Assistant – Customer Service Desk

About the role

Join Woolworths as a Customer Assistant on the Customer Service Desk, where you will be the first point of contact for shoppers in a busy corporate store. You will deliver friendly, efficient service, handle transactions accurately and support stock management.

Key responsibilities

• Greet customers warmly and acknowledge their presence.
• Resolve customer queries and complaints in a professional manner.
• Operate the till, process payments and ensure cash accuracy.
• Maintain stock levels on the service desk and perform regular replenishment.
• Apply basic selling techniques and product knowledge to assist shoppers.
• Uphold Woolworths standards of honesty, reliability and personal leadership.

Required profile

• Grade 12 certificate or equivalent NQF qualification.
• Availability and flexibility to work various shifts.
• Previous experience in retail or customer‑service environments is advantageous.
• Strong verbal communication and ability to engage customers.
• Basic numeracy and literacy for accurate transaction processing.
• Attention to detail, self‑discipline in attendance and dress code, and ability to work under pressure.

Required skills

What we offer

• Opportunities for personal development and career growth within a leading retail brand.
• Recognition and rewards for dedication and performance.
• A supportive team environment that values ethical standards.