Contact Centre Agent (Part‑time) – Cape Town

About the role

Join a national emergency medical services provider as a Contact Centre Agent in Cape Town. You will handle both emergency and non‑emergency calls, assess situations quickly, and ensure callers are directed to the appropriate provincial services.

Key responsibilities

• Receive and prioritize emergency and non‑emergency telephone calls from the public.
• Gather accurate location and incident details using effective questioning techniques.
• Operate automated dispatch and communication equipment, including computer‑aided dispatch systems.
• Maintain clear, professional communication while working in a 24‑hour environment, including overtime and holidays.
• Document call information accurately and transmit required data to relevant services.

Required profile

• Completed Grade 12 within the last three years (2022‑2025).
• English ≥ 65%, Mathematics ≥ 50% (or Maths Literacy ≥ 70%).
• Life Orientation ≥ 75% and optional CAT ≥ 60%.
• Proof of qualifications must be provided.
• Own transport and ability to work flexible shifts on short notice.
• Good hearing, manual dexterity, and mental alertness for prolonged periods.

Required skills

• Computer Applications Technology (CAT)

What we offer

• Part‑time shifts suitable for recent high‑school graduates.
• Dynamic, fast‑paced environment with opportunities to develop emergency communication skills.