Concierge – Luxury Hotel Guest Services

About the role

The Concierge at a Fairmont‑managed property delivers seamless, proactive service to every guest, anticipating needs and providing knowledgeable recommendations that create memorable stays.

Key responsibilities

• Greet guests by name, offer a welcome beverage and ensure a warm, personalized arrival experience.
• Identify VIP and repeat guests and provide courteous, tailored service throughout their stay.
• Design and execute 5‑star itineraries, using guest history to suggest activities, dining and transportation.
• Arrange transportation, make restaurant reservations, secure tickets and handle all special requests.
• Provide accurate information about the property, local attractions and services.
• Report any service glitches promptly and implement recovery plans to restore guest satisfaction.

Required profile

• Strong attention to detail and ability to execute requests flawlessly.
• Proactive attitude with a genuine passion for exceeding guest expectations.
• Excellent interpersonal skills, including polite and courteous communication.
• Capability to handle VIP guests and long‑standing clientele with discretion.
• Ability to use guest information to personalize recommendations.

Required skills