Community Advisor – 12‑Month Contract

About the role

As a Community Advisor for FNB, you will deliver an exceptional customer experience by understanding client needs, recommending tailored financial solutions, and guiding customers to the most appropriate service channels, including digital eChannels and self‑service options.

Key responsibilities

• Build and maintain strong relationships with clients.
• Provide helpful, sensitive support for transactional needs.
• Explain banking processes and requirements in simple terms.
• Ensure compliance with policies, procedures and risk guidelines.
• Educate customers on the correct banking platforms aligned with their needs.
• Analyse customer data to recommend tailored solutions and identify sales opportunities.
• Achieve sales targets while delivering an exceptional experience.
• Promote channel optimisation and cost‑containment initiatives.

Required profile

• Minimum Grade 12/NQF Level 4; preferred NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related field.
• 1–3 years experience in customer‑facing roles within financial services.
• Excellent communication and relationship‑building skills.
• Confidence guiding customers toward digital and self‑service solutions.
• High accuracy, discipline and adherence to processes.

Required skills

What we offer

• 12‑month hourly‑rate contract under the Department of Home Affairs Initiative.
• Opportunity to work within FNB’s Points of Presence network.
• Professional development and career growth in a supportive, inclusive environment.